Job Description

FlexStaff is hiring several temporary employees for our client, a leading federal credit union, located in Baltimore, Maryland to work in their Loan Servicing department. As a temporary member of the team, you will assist with their lease volume due to growth in vehicle leases that are currently being financed through the credit union . This role is 100% on-site in the office.

Highlights of the role:

• This assignment will be for approximately 6 months
• It is 100% onsite M-F in their Baltimore, Maryland office
• A good amount of the role would be managing high call volume.
• Loan and/or Lease experience is required ,as well as professional phone and customer service/ call center experience.
• This is an hourly role with a pay range of $23-26/hour

Responsibilities:

• Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
• Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
• Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
• Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Qualifications :

Minimum of 3 years customer service experience in consumer loan or lease environment.

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