Job Description

DEPARTMENT:
Administrative

REPORTING INTO:
Events Manager & General Manager 

PLACE OF WORK:
Ambassadors Club House, 1245 Broadway, New York NY 10001

JOB OVERVIEW:
Ambassadors Clubhouse NYC is seeking an exceptionally organized, polished, and detail-oriented Restaurant & Events Administrator to support our restaurant and events operations. This role serves as a central administrative and guest communications hub, ensuring seamless coordination between guests, reservations, events, and internal teams. This is an ideal position for an individual who thrives in a fast-paced, hospitality-driven environment and takes pride in precision, discretion, and operational excellence.

Schedule & Availability

• Monday – Friday
• Standard hours: 10:00 AM – 6:00 PM or 11:00 AM – 7:00 PM

KEY RESPONSIBILITIES:

• Provide an exceptional level of hospitality, cultivating warm and genuine relationships with our guests to ensure their satisfaction and loyalty.
• Take a proactive approach to customer service, anticipating and addressing guests' needs and preferences before they arise.

Guest Communications & Reservations Support

• Monitor and manage the info and events email inboxes, ensuring timely, professional, and brand-aligned responses
• Respond to standard reservation requests and general guest inquiries via phone lines and responding to off hour voicemails where necessary
• Provide clear, accurate information regarding reservations, dining, events, and restaurant offerings
• Direct inquiries appropriately to Event Manager or Management teams as needed
• Review reservation waitlists for the upcoming five days and proactively recommend guest placements to maximize occupancy and guest experience
• Maintain discretion and professionalism when handling sensitive guest information

Administrative & Operational Support

• Print, organize, and maintain restaurant menus to ensure readiness and accuracy
• Assist with BEO organization and administrative documentation
• Support general office administration and operational needs
• Maintain office organization, cleanliness, and operational readiness
• Ensure administrative materials, menus, and supplies are properly stocked and maintained
• Support overall administrative structure to enable smooth daily operations

QUALIFICATIONS:

• Minimum (2) years in an upscale or similar position.
• Good time-management and teamwork skills.
• Pride in appearance.
• Proactive in learning new approaches.
• Warm and professional in communicating with guests.
• Constantly striving to improve personal and professional development.
• Must be able to stand or walk for extended periods of time and lift up to 50 lbs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

JKS Restaurants (dba: Ambassadors Clubhouse LLC) is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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