Job Description

Job Purpose

The Patient Services Manager oversees daily operations of the clinic’s reception and patient support areas. This role ensures that front desk processes are efficient, patient‑friendly, and aligned with clinic standards. The manager works closely with clinical and administrative leadership to resolve issues, streamline workflows, and maintain a positive experience for patients, visitors, and external partners. This position is also responsible for supporting patient‑facing initiatives and helping maintain a safe, organized, and welcoming clinic environment.

Essential Functions & Responsibilities

• Manages front desk and patient support operations by developing, updating, and implementing standard procedures and service guidelines.
• Maintains appropriate staffing levels by scheduling team members, assigning duties, and ensuring reliable coverage during clinic hours, including weekends or extended hours as needed.
• Provides hands‑on support for reception, check‑in/out, scheduling, and related tasks during busy periods or staffing shortages.
• Leads recruitment, onboarding, training, and performance management for front desk staff.
• Ensures all team members maintain the necessary knowledge, skills, and patient‑service training for their roles.
• Ensures compliance with clinic policies as well as applicable employment, privacy, and healthcare regulations.

Supervisory Responsibilities

• Provides ongoing coaching, training, and development opportunities to front desk staff to support performance and professional growth.
• Oversees timekeeping, attendance, schedules, and day‑to‑day organization of team responsibilities.
• Communicates and reinforces company and clinic policies, including safety standards, regulatory guidelines, and patient‑service expectations.

Position Requirements / Experience

• Associate degree in Business Administration, Healthcare Administration, or a related field required (Bachelor’s degree preferred); equivalent experience may be considered in place of formal education.
• Minimum 2 years of supervisory or management experience overseeing administrative or support staff in a medical office or clinic environment.
• Prior experience in medical office reception and patient scheduling — required .
• Customer service experience — preferred .

Technical Skills

• Strong computer proficiency, including Microsoft Outlook and Excel.
• Ability to type 25 words per minute .
• Familiarity with medical office software systems (e.g., EMR/EHR platforms).
• Working knowledge of general office procedures and equipment (computers, fax machines, copiers, etc.).

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