Job Description

Job Title: Call Center Specialist (Medical Call Center)

Location (city, state): Bethesda, MD

• Onsite for training (no more than 1 week)
• Fully remote aside from any onsite all-hands meetings
• Must reside within the DMV area for onsite meetings as needed

Industry: Healthcare / Medical Services

Pay: $18 – $20 / hour (offer based on years of recent applicable experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a healthcare organization that is expanding support for a new initiative. This team is focused on delivering high-quality patient access services and ensuring a seamless scheduling experience.

Job Description:

We are seeking a patient-focused Call Center Specialist to support a fast-paced medical environment. This role involves handling inbound calls, assisting patients with scheduling needs, and ensuring accurate documentation within healthcare systems.

Key Responsibilities:

• Manage a high volume of inbound patient calls (approx. 60–70 per day)
• Book, adjust, and cancel appointments based on provider schedules
• Collect and confirm patient demographics, insurance details, and required information
• Enter and maintain accurate records within EMR/EHR systems
• Direct calls appropriately and escalate when necessary
• Collaborate with clinical teams to support coordination of care
• Respond to voicemails and follow up within established timelines
• Deliver clear, professional, and empathetic communication with patients
• Maintain strict confidentiality and adhere to healthcare privacy standards

Qualifications:

• 2+ years of recent experience in a medical call center or healthcare customer service setting
• Strong phone skills with the ability to communicate clearly and professionally
• Experience scheduling patients and verifying insurance coverage
• Familiarity with EMR / EHR systems (ModMed, Epic, or similar preferred)
• Highly organized with strong attention to detail
• Ability to work independently in a remote environment after training
• Dependable and comfortable managing a fast-paced workload

Additional Details:

• Contract role (open-ended)
• Virtual interview process
• Anticipated start within one week of offer
• Onsite training in Bethesda, MD for approximately one month, then remote
• Occasional onsite presence may be required for meetings or trainings

Perks:

• Opportunity to transition to a primarily remote schedule after training
• Fast hiring process and quick start timeline
• Supportive team environment within a growing healthcare initiative

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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