Job Description

Maintenance Technician

The Maintenance Technician Level 1 is responsible for performing routine property inspections, preventative maintenance, and repairs on building systems and equipment — including basic plumbing and HVAC systems — to ensure optimal functionality and safety. This role includes responding to emergency repairs, diagnosing issues, sourcing replacement parts, and maintaining accurate documentation using Facility Manager software.

Core Responsibilities

Tenant Service & Support

• Respond promptly and professionally to tenant service requests.
• Maintain a high standard of customer service and communication.
• Conduct walk-throughs with property management to assess site conditions and identify repair needs.
• Coordinate with tenants, vendors, and management regarding maintenance timelines and status.

Preventative Maintenance

Inspect and maintain:

• Waste and recycling enclosures.
• Roofs and gutters (including cleaning and inspections).
• Storm drains, curbs, potholes, driveways, and walkways.
• Exterior signage (property, tenant, leasing).
• Exterior lighting (timer schedules, photocells, fixture repairs).
• Perform graffiti removal and painting (curbs, bollards, buildings).
• Replace security camera batteries.
• Perform light cleaning (windows, doors, storefronts, and vacant spaces).

Repair & Troubleshooting

Replace or repair:

• Ceiling tiles.
• Plumbing components (toilet fill valves, flappers, wax rings, flush handles, faucets, sump pumps, drains).
• Lighting (fluorescent bulb replacement).
• Electrical components (standard/GFCI outlets, light switches).
• Door hardware, locks, and access control systems.
• Mailbox locks and duplicate keys.
• Basic carpentry and drywall patching.
• Assist with painting and general building upkeep.

HVAC & Mechanical Systems

• Monitor, adjust, and maintain building HVAC systems.
• Perform routine HVAC maintenance (filter changes, coil cleaning).
• Report major malfunctions and assist specialized HVAC contractors when needed.

Emergency Response

Respond to after-hours emergencies such as:

• Roof leaks.
• Sewer backups or plumbing failures (e.g., water heater leaks).
• Fire alarms and power outages.
• Vandalism or break-ins.

Key Skills & Qualifications

• Customer Service: Friendly, professional, and responsive in communication with tenants and staff.
• Technical Knowledge: Proficiency in plumbing, basic electrical systems, HVAC, and general building maintenance.
• Safety Compliance: Knowledge of OSHA regulations and safe work practices.
• Tool Proficiency: Experience using hand tools, power tools, and maintenance equipment safely and effectively.
• Problem-Solving: Ability to diagnose and resolve complex maintenance issues efficiently.
• Physical Capability: Able to lift, climb, and work in confined spaces or at heights.
• Attention to Detail: Accurate record-keeping and following of procedures.
• Time Management: Able to prioritize tasks, handle multiple work orders, and complete repairs on time.
• Computer Skills: Comfortable using systems such as:
  • Facility Manager (work order management)
  • Asana (project tracking)
  • Kronos (timekeeping)

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