Job Description

We Have a Good Problem—Too Many Ready-to-Hire Clients

Our marketing department gets us qualified calls every day, and we need a closer who can turn that overflow into signed clients, right on the first call.

This isn’t just another sales job; it’s your chance to change a life in a case evaluation and get paid like a top closer. Turn empathy into revenue while helping good people when bad things happen.

Rossen Law Firm, South Florida’s fastest-growing criminal-defense team with 1,000 + five-star reviews, seeks an in-office Client Care Specialist (Inside Sales Rep) who can:

• Grab those warm, inbound leads the minute they come in
• Run a case evaluation that calms fear and builds trust
• Quote the fee, handle objections, and collect payment on the spot

If you crave the thrill of a “yes,” thrive on empathy-driven sales, and want a team that invests in your growth, keep reading.

Why You’ll Love This Role: 

• Mission-Driven: Every sale you close gives someone a second chance. 
• Inbound Only: No cold prospecting. You’ll work 17 to 20 warm leads each week. 
• Six-Figure Path: Clearly defined path to earning a six-figure salary by year 2.
• World-Class Training: Professional sales coaching and weekly skill labs. 
• A-Player Culture: We live by five core values: Open & Honest · Team‑First · Take Action · Play All‑In · Get to Yes. We are all hard-working.

Ready to play all‑in and help good people get their best future?  Apply Now. 

Please do not contact the firm directly. To be considered, you must follow our proven hiring process.

$95,000 - $130,000 yearly

• Respond Fast:  Answer inbound calls, chats, and web forms.
• Evaluate & Advise:  Run a phone case evaluation to confirm legal fit and urgency.
• Quote & Close:  Present flat or phased fees, handle objections confidently, offer financing, and secure payment on the first call.
• Execute Contracts:  Generate and send contracts via Conga/DocuSign, ensuring immediate signature.
• Smooth Hand‑off:  Warm‑transfer signed cases to the assigned attorney and case manager, staying available for expert‑level follow‑ups.
• Own the  Keep crystal‑clear notes in Salesforce and update KPI dashboards daily.
• Follow‑up Like A Pro:  Run follow-up call/text/email cadences for prospects who haven’t signed yet.
• Collaborate:  Partner with attorneys during subject‑matter‑expert calls to help secure retainer agreements.
• Feedback Loop:  Share "voice‑of‑client" insights with Marketing and leadership to sharpen campaigns and offers.
• Beat the Numbers:  Meet or exceed 95 % evaluations held, 40 % close rate, and a 48‑hour average close time.

• 1 to 3 years of high-ticket phone sales or intake with a history of 35%+ close rates.
• Persuasive empathy: you calm fear, build trust, and confidently ask for payment.
• Objection-handling prowess (price, spouse, shopping around) without discounting.
• Tech agility.
• Must be bilingual in English/Spanish.

We Take Care of Our People:

• Competitive pay based on experience.
• Health coverage.
• A generous number of vacation days each year.
• 401(k) with guaranteed employer contribution.

At Rossen Law Firm, we're more than just a team of experienced criminal defense lawyers. We're a family that cares deeply about people, not just cases. Our firm has built its reputation on trust, integrity, and relentless dedication to those we serve. We believe in ensuring justice and treating each client with the personal attention and compassion they deserve.

We love helping good people when something wrong happens. Our legal team understands what clients are going through, and we are committed to producing outstanding results.

With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, Rossen Law Firm is a high-end criminal and DUI defense firm. Rossen’s 900+ 5-star reviews tell the story of a criminal defense law firm that truly puts its clients first.

Rossen Law Firm is an equal-opportunity employer.

Compensation details: 95000-130000 Yearly Salary

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