Job Description

About the Role

We are seeking a motivated and customer-focused professional to join our team as a Customer Service Representative. This position blends traditional customer service responsibilities with inside sales support, offering a dynamic role for individuals who enjoy problem-solving, relationship-building, and contributing to sales success. The ideal candidate thrives in a fast-paced environment, adapts quickly to shifting priorities, and communicates with confidence and professionalism.

Key Responsibilities

• Handle inbound and outbound customer calls with a focus on service excellence and sales support
• Provide administrative support to the sales team, including order entry, quote preparation, and follow-up
• Utilize Microsoft Dynamics 365 Business Central (BC) CRM to manage customer interactions and maintain accurate records
• Communicate effectively with customers to resolve issues, answer questions, and provide product or service information
• De-escalate customer concerns with professionalism and tact
• Collaborate with internal teams to ensure timely resolution of customer needs
• Support sales KPIs through proactive outreach and customer engagement (no sales quotas)
• Use Microsoft Teams for internal communication and call handling
• Perform occasional warehouse visits as needed (no travel required)

Required Qualifications

• Prior experience in customer service, inside sales, or a related role
• Strong proficiency with Microsoft Outlook, Excel, and Word
• Ability to multitask, prioritize, and adapt to frequent changes in workflow
• Excellent verbal and written communication skills
• Demonstrated ability to problem-solve and manage conflict effectively
• Comfortable working in a fast-paced environment with shifting priorities
• Tech-savvy and quick to learn new systems and processes
• HVAC industry knowledge is a plus, but not required

Compensation & Benefits

• Hourly compensation
• Bonus opportunities tied to both company and individual performance
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) plan
• Paid vacation and sick time

Work Environment

This role begins as a remote position, with the expectation of transitioning back to an on-site environment in the future. You will be part of a small-company culture backed by the resources and stability of a larger corporate family. Growth opportunities exist within our organization as well as across our parent and sister companies.

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