Job Description

Customer Experience Operations Coordinator

Entry-Level | eCommerce Operations, Customer Experience & Brand

Location: Pompano Beach, FL (On-site)

Type: Full-Time

Are you a recent grad interested in marketing, brand, or eCommerce - and curious how customer experience actually impacts a business?

At eCosmetics.com, millions of customers interact with our website, emails, and customer care team every month. We’re looking for a sharp, detail-oriented Customer Experience Operations Coordinator to help us improve how customers experience our brand at every touchpoint.

This role sits at the intersection of customer experience, operations, and marketing - helping ensure everything customers see and experience feels clear, consistent, and aligned with our brand.

If you’ve ever noticed when a website feels confusing, an email sounds off, or a customer interaction just doesn’t feel right - you’ll do well here.

This is not a traditional “customer care” role. You won’t be answering tickets - you’ll be reviewing real customer interactions, identifying what’s working (and what’s not), and helping us improve it.

No experience necessary - we will train you. You just need to be sharp, detail-oriented, and care about delivering a great customer experience.

What You’ll Do

• Review real customer emails, calls, and chats to understand how customers think and where experiences can be improved
• Help ensure all customer communication reflects our brand voice and creates a positive experience
• Evaluate team performance and help coach new hires to improve quality and consistency
• Assist with onboarding and training of customer care team members
• Define and uphold quality standards across phone and email interactions
• QA customer communications to ensure accuracy, tone, and policy alignment
• Test website updates and new features to ensure everything works as intended
• Document processes, policies, and best practices
• Surface insights and recommendations to leadership that improve customer satisfaction and retention

✅ What We’re Looking For

• Recent graduate (0–2 years) with a degree in Business, Marketing, Communications, or related field
• Strong attention to detail - you notice what others miss
• Strong judgment and ability to spot patterns in real customer interactions - you look for patterns, not just answers
• Clear communicator (written and verbal)
• Organized and proactive - you take ownership and follow through
• Comfortable giving feedback and helping others improve
• Interest in eCommerce, operations, or customer experience

Bonus:

• Experience with QA, call reviews, or performance evaluation
• Comfortable with Excel / Google Sheets and basic reporting

What You’ll Gain

• Hands-on experience inside a high-volume eCommerce operation
• Direct exposure to customer behavior, marketing, and operational systems
• Real responsibility improving customer experience at scale
• Mentorship from experienced operators and marketers
• A clear path into operations, analytics, product, or marketing roles

⏰ Hours & Location

• On-site in Pompano Beach
• Standard business hours with occasional flexibility

Why This Role Matters

This role becomes:

• The quality control layer for how we interact with customers
• An early-warning system for problems in our processes or website
• A coach and mentor helping raise the level of the team
• A future operator who understands how the business actually works

If you want a role where you learn fast, see how decisions impact real customers, and build a foundation for a career in eCommerce or operations - this is it.

How to Apply

Send your resume (or a short intro). If you’ve worked on anything analytical, operational, or process-driven (even in school) include it.

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