Job Description

Position Summary

The Accounts Receivable Supervisor is responsible for overseeing the day-to-day operations of the AR function, including collections, and cash application across our commercial portfolio. This role supervises the AR team, manages banking and depository relationships, and works closely with Leasing, Lease Administration, Legal, and Customer Service to ensure accuracy, compliance, and timely resolution of tenant financial obligations. The ideal candidate is hands-on, detail-oriented, and effective working across departments in a collaborative, fast-paced owner-operator environment.

Key Responsibilities

Receivables & Collections Management

• Manage the end-to-end collections process across the commercial portfolio; build proactive workflows and automate reports.
• Manage delinquent arrearages, escalating to Leasing Team, outside counsel, or enforcement actions when appropriate.
• Support bankruptcy tracking and reporting with guidance from Leasing Team and outside counsel.
• Coordinate payment plans and settlement agreements in partnership with Leasing Team.
• Oversee legal collections and evictions with outside counsel, ensuring accurate tracking across the portfolio.
• Develop, implement, and enforce collection policies and procedures to minimize delinquency and bad debt exposure.
• Monitor aging reports and escalate accounts in accordance with established thresholds; direct legal or third-party collection referrals as needed.
• Serve as primary point of escalation for disputed invoices and complex collection matters.
• Prepare and present AR performance reports, aging summaries, and key metrics to management on a regular basis to support informed decision-making.

Accounts Receivable Supervision

• Supervise, mentor, and evaluate the AR team, cash application, reconciliation, and reporting functions.
• Ensure accurate and timely posting of receipts, credit memos, and adjustments in the accounting system.
• Coordinate month-end and year-end close activities related to AR, including reserve analysis and write-off approvals.
• Partner with property management, leasing, and outside counsel to resolve tenant billing disputes and lease-related discrepancies.
• Maintain AR subledger integrity and support audit requests and financial reporting requirements.

Qualifications

• 3+ years of progressive experience in accounts receivable, collections, or treasury operations, with at least 1 year in a supervisory or managerial role.
• Proficiency in Yardi Voyager & CommercialCafe a plus; Excel skills strongly preferred.
• Strong analytical and problem-solving skills with a track record of improving cash flow.
• Solid understanding of the AR ledger required, including how charges, payments, credits, and adjustments are applied and reconciled.
• Working knowledge of commercial leases, legal processes, and tenant compliance requirements.
• Highly organized and effective in a fast-paced owner-operator environment.
• Excellent communication and negotiation skills; ability to work effectively with legal, operations, and senior staff across departments.
• Must be fluent in English

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

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